Amother message was sent to the Housing Ombudsman on 10th September 2021:

Jarrod Markcoons,

Dispute Resolution Advisor.

Jarrod,

I remain disappointed with the Housing Ombudsman's response; you say I would "need to raise with the landlord not just the behaviour you are unhappy with from your neighbour but also the reasons why you are dissatisfied with the service provided by the landlord in dealing with that behaviour" - yet I have performed diligently in this regard, listing the problems, threats and assaults that my neighbours represent (in written form to the Council and copied to the public domain at www.dwaustin.net ) and stating unequivocally that I am concerned that the Council will not take action against my neighbours and "not attempt to resolve the difficulty".

For convenience, the text of the 'Stage One Complaint' is: "I rang a number of charities yesterday (7/12/20) with Shelter suggesting I pursue the Council's 'two-stage' complaints procedure before initiating the 'community-trigger'. Accordingly, I can confirm that the service area is 'Anti-Social Behaviour', and that I am concerned with 'Service Delivery'; the conduct of my neighbour, Philip 'Frothy' Bradley, at 157 High Street Lye Stourbridge DY9 8LT has been well-documented as part of ASB case 19914 and is reproduced at http://www.dwaustin.net/dahome2.html (Home Front) . I remain worried about a confrontation similar to that which occurred some weeks ago in which Frothy made his approach (after much threatening behaviour and abuse) which I managed to 'fend-off' before retiring to my apartment; I have succeeded in changing my life-style to avoid further confrontation - essentially leaving early and returning as early as possible, taking extreme care on my return as Frothy may appear at any of two entrances/exits to my suite of apartments or at the door of his own ground floor flat or, indeed, at the door of his friend's flat (at 158); this bizarre situation is obviously 'extremely detrimental' to my lifestyle and probably detrimental to my health, yet the Authorities will not attempt to resolve the difficulty."

157's dogs (I have seen 'Frothy' walking a second dog recently) provide the principal reason that relations have 'fallen apart', coupled with the cynophillia of Carole at 161 and the excessive drinking of both 'Carole' and Colin Smart at 161; Carole's condition, in particular, has deteriorated to such an extent that she defecated on the communal landing only this week (Tuesday 7th September) - I happened to be retiring to my flat as Carole came slowly up the stairs, so I risked leaving my head in the door jamb and asking "Is this your mess?", with the reply, "I don't care". Though this matter and others concerning these three under ASB case 19914 have been reported to the Council, there has been no recent meaningful communication from the Council, or, for that matter, from the Police.

Please respond with details of how the Housing Ombudsman intends to proceed in this unpleasant case or give details of the next stage as to how I complain about the inaction of the Housing Ombudsman.

DAustin